Privacy Policy

We are committed to being transparent about how we collect and process your personal information.

We want you to have full visibility into how your Personal Data is used and processed, and to be able to make informed choices about it. To support this, we use a range of methods to keep you informed about how your Personal Data is handled.
Where specific information is relevant to you, we will provide it at the appropriate time.
If you have any questions or require clarification on anything covered here, including any applicable legal limitations, please contact us at the email address below: info@greencapridge.com

Your personal data will only be used for the purposes set out in this Policy.

We process your personal data for a range of purposes: to provide the website and connect you with third-party trading platforms (the "Services"); to improve the site; to protect our rights and interests; to support the maintenance and delivery of the Services; to meet regulatory and legal obligations; and to carry out administrative and business activities related to the Services.
We also process your personal data to better understand your preferences and needs.

To exercise your rights in relation to your Personal Data:

To exercise your rights, contact us at any time. You may request access to your personal data, ask us to modify or delete it, restrict its use for specific or general purposes, or arrange for it to be transferred to you or a third party. We will accommodate your request.

Protect Your Personal Data:

While we cannot guarantee the absolute security of your Personal Data, we are committed to employing a range of methods and measures to keep it protected.
Our Privacy and Security Policy is complete.

1. The Scope?

This policy describes the types of personal data the Company collects about natural individuals, and how it processes, shares, and secures that data.
This policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly or through a combination of information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage.
Our services are intended for users aged 18 and above. We do not knowingly collect personal data from, or permit use of our services by, anyone under the age of 18. Any such data discovered will be deleted promptly upon identification.

2. What Personal Data Do We Hold About You?

When you access our services, channels, or website, we collect personal data. This may occur directly, when you provide it to us, or indirectly, through analysis of how you use our services or channels, or via information received from our third-party partners.

You are not required to provide personal information to the company. However, choosing not to do so may limit our ability to deliver our Services or grant you access to the website.

You are not required to provide us with personal data. However, withholding it may prevent us from delivering the Services or restrict your access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes data collected automatically when you use our services: your online activity log, traffic data (including IP address, access dates, and access times), language settings, software crash logs, browser type, and device information. This data is non-personal and cannot be used to identify you.
Personal Data we receive from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal data provided directly to third-party platforms to facilitate trading: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data We process your personal data only where we have a valid legal basis to do so. The specific basis depends on the nature of the processing activity and may include one or more of the following: — Performance of a contract: Processing is necessary to provide our Services or to take steps at your request before entering into a contract with you. — Legal obligation: Processing is required to comply with applicable legal or regulatory requirements. — Legitimate interests: Processing serves our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. — Consent: Where required, processing is based on consent you have provided. You may withdraw consent at any time, though withdrawal does not affect the lawfulness of processing carried out before that point. Withholding your personal data may prevent us from delivering our Services or granting you access to the website. We process personal data only for the purposes for which it was collected. If we intend to process it for a different purpose, we will notify you in advance and, where required, obtain your consent.

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties in the following circumstances: Service Providers: We engage third-party service providers who perform functions on our behalf, including IT services, data analytics, marketing support, payment processing, and customer service. These providers are authorised to use your personal data only as necessary to deliver those services to us. Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant third party. We will notify you before your personal data becomes subject to a different privacy policy. Legal and Regulatory Obligations: We may disclose your personal data to government authorities, regulators, or law enforcement agencies where required by applicable law or in response to a lawful request. Protection of Rights: We may disclose personal data where necessary to enforce our terms and conditions, protect the rights, property, or safety of our company, our users, or others, or to detect, prevent, or address fraud or security issues. Consent: Where you have given explicit consent, we may share your personal data with third parties for purposes specified at the time of consent. When transferring personal data to third parties, we take reasonable steps to ensure such parties maintain appropriate security measures and handle your data in accordance with applicable data protection requirements.

We may share Personal Data with third-party service providers, including hosting and storage providers, as well as user experience analytics providers. At your request, we may also share specific Personal Data with third-party trading platforms. In such cases, your Personal Data will be disclosed to the relevant platforms, and its use will be governed by their respective privacy policies. Your Personal Data may be shared with more than one trading platform. We may share Personal Data with related entities or business partners where doing so supports the enhancement or improvement of our products and services. Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other competent authorities. We may also share Personal Data with prospective investors, acquirers, or lenders to the Company or any entity within the same group of companies in connection with a proposed or completed transaction, including the transfer or sale of assets, or any merger, restructuring, consolidation, or insolvency proceeding involving the Company or any other entity within the group.

7. Cookies and Third-Party Services We use cookies and third-party services on our website to improve functionality, analyse usage, and deliver a better user experience. Some of these third-party tools may collect and process your personal data independently, in accordance with their own privacy policies. By continuing to use our website, you consent to the use of cookies and the processing of your data by third-party service providers as described in this section. You may manage or withdraw your cookie preferences at any time through your browser settings or our cookie management tool. Please note that disabling certain cookies may affect the availability or performance of some website features. We are not responsible for the data practices of third-party providers, and we encourage you to review their respective privacy policies before interacting with their services.

We may engage third-party service providers, including advertising networks and analytics companies, to support the operation of our website. These providers may also use cookies or similar technologies. Cookies are small text files placed on your device when you visit our website. They are used to record your preferences and browsing activity, personalise the content and services presented to you, and support site analytics and statistics. We use two types of cookies. Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device after your browser is closed and allow the website to recognise you as a returning user, enabling a more seamless experience on subsequent visits.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulation, or order.
We share your information with third-party trading platforms for a period of 12 months. With your consent, we will continue sharing your data for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer needed.

9. Transfers of Personal Information to a Third-Party Country or International Organisation

10. Security of Personal Data We implement technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are designed to maintain an appropriate level of security relative to the risks involved in processing your personal data. Access to your personal data is restricted to personnel and third parties who have a legitimate need to process it. All such parties are bound by confidentiality obligations. While we take reasonable steps to safeguard your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk. Where we have provided you with a password or access credentials, you are responsible for keeping them confidential. Do not share your credentials with anyone. If you have reason to believe that your personal data has been compromised, please contact us immediately using the details provided in this policy.

We have implemented appropriate organisational and technical measures to protect personal data, including safeguards against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that personal data will be maintained with complete security at all times, nor can we accept liability for any indirect, incidental, or consequential damages arising from the use or disclosure of personal data. This includes, without limitation, disclosures resulting from transmission errors, unauthorised third-party access, or other causes beyond our control.
Where required by legal or regulatory obligations beyond our control, we may be required to disclose personal data to third parties, including public authorities. We do not control the security measures applied by such third parties to your personal data.
Transmission of personal data over the internet cannot be guaranteed to be fully secure. We cannot ensure the security of personal data you transmit to us through the internet.

11. Links to Third-Party Websites

Our website may contain links to third-party websites and applications. These third-party sites and apps are not under the Company's supervision, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through such sites or apps.
Before accessing or using any third-party website or app, we recommend reading their privacy policy carefully. We also advise caution when sharing any Personal Data with them.

12. Modifications to This Policy We may update this Policy at any time. When changes are made, we will post the revised version on our website and update the effective date accordingly. Your continued use of our services after any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of any changes.

Before visiting any third-party website or app, read its privacy policy carefully. Only provide your personal data to third parties after reviewing how it will be used.

13. Your rights with respect to your personal information You have the right to request access to the personal information we hold about you, to correct inaccurate data, and to request deletion of your personal information where permitted by applicable law. You may also have the right to object to or restrict certain processing of your personal information, and to request that we provide your personal information in a portable format. Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal. To exercise any of these rights, please contact us using the details provided in this policy. We will respond to your request within the timeframe required by applicable law. In some cases, we may need to verify your identity before processing your request. Please note that certain rights may be limited where we are required to retain or process your personal information to comply with a legal obligation or to establish, exercise, or defend legal claims. If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

You have the right to request that we verify the accuracy of Personal Data being processed about you, correct any inaccuracies, and delete any Personal Data we are not required to retain. You may also request restrictions on the types or scope of processing applied to your personal data.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you have provided to us. To exercise any of these rights, please submit your request by email to the address below.
Access rights
Where Personal Data about you is being processed, you have the right to access that data. The Company will provide an electronic copy of the Personal Data currently being processed. A reasonable fee may be charged for additional copies. Data will be provided electronically upon request.
The right of access must not infringe on the rights and freedoms of others. Where fulfilling a request would be detrimental to another person's rights or freedoms, the Company may refuse or limit its response accordingly.
Right to rectification
You have the right to request correction of inaccurate Personal Data. Where Personal Data about you is incomplete, you may request that it be rectified, taking into account the purpose of the processing.
Right to erasure
This right applies where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds specific to your situation, to processing based on legitimate interests pursued by us or a third party; (e) the Personal Data has been unlawfully processed; or (f) erasure is required to comply with a legal obligation.
This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal rights.
Processing restrictions
If you have concerns about the accuracy of your Personal Data, you may request that the Company restrict its processing.
Where processing has been restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal rights, for the protection of the rights of another individual, or on grounds of significant public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to the Company in a structured, machine-readable format.
You may request that your Personal Data be transferred directly to another controller, where technically feasible. Exercising your right to data portability does not affect your right to erasure. This right must not infringe on the rights and freedoms of others.
Right to object
You have the right to object at any time to the processing of Personal Data about you that is based on legitimate interests pursued by the Company or a third party, including profiling based on those interests. Where we cannot demonstrate compelling legitimate grounds that override your rights, freedoms, or interests, or that are necessary for the establishment, exercise, or defence of legal rights, we will cease processing.
Regarding direct marketing, you have the right to object at any time to the processing of your Personal Data for that purpose.
Right to withdraw consent
You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
The laws of the European Union and Member States may limit the rights described in this section 13 as they relate to Personal Data about you.
We will respond to requests made under section 13 within one month of receipt. Where necessary, this period may be extended by up to two additional months depending on the complexity and volume of requests. We will notify you of any such extension within one month of receiving your request, along with the reasons for the delay.
Unless otherwise provided under section 13, information provided in response to your rights requests will be supplied free of charge. Where requests are manifestly unfounded or excessive, in particular where they are repetitive, we may charge a reasonable administrative fee or decline to act.
Where we have reasonable doubts about the identity of the person submitting a request, we may ask for additional information to confirm identity before proceeding.